Have you ever been so excited to receive your Walmart order only to find out that an item is missing? That’s easily one of top five most annoying things ever, but the reality it can happen with any kind of delivery or pre-packaged service with any retailer.
Don’t worry, you’re not alone. A missing item can be frustrating, but Walmart offers several ways to report it and ensure you receive a satisfactory resolution. Here’s how you can report a missing item to Walmart:
You can report a missing item through the Walmart website or the app by using their chat feature. Additionally, contacting Walmart Customer Care at 1-800-966-6546 is another way to inform them about the missing item in your order.
By reaching out to Walmart through their various support channels, you can effortlessly get your missing items sorted out.
Reporting a Missing Item
When you discover a missing item in your order, knowing the right steps to report it to Walmart is important. I’ll go over how to contact Walmart and how to file a claim for your missing item.
There are several ways to get in touch with Walmart’s customer service team regarding your missing item:
- Live Chat: Use the chat feature on Walmart.com or the Walmart app to start a conversation with a customer service representative. You can also manage your orders in the Walmart account via the website, and locate the Contact Us button to launch the chat feature.
- Phone: You can call Walmart Customer Care at 1-800-966-6546 if you prefer to speak with someone directly.
- Using The Walmart App: The Walmart app has your order history. So, when an item is missing you can tap on it and report whatever the issue is and it’ll guide you through the process for reporting it, claiming a refund or an exchange. Walmarts live chat feature is also available via the app, and its one of the quickets ways to get help vs. calling the store.
Explain the issue, provide your order details, and mention the items missing from your order. The representative should be able to guide you through the process of addressing the issue.
Filing a Claim
If it’s determined that a claim needs to be filed for your missing item, follow the steps provided by a Walmart representative. Be prepared to provide the following information:
- Your order number
- Description of the missing item(s)
- Any supporting documents or evidence of the missing item(s), if available
Walmart will review your claim and, if approved, provide you with either a refund for the missing item or send you a replacement. Patience is key, and depending on what the item was, the process is usually quick.
More expensive items, or those with more shipping logistics attached may take some additional time to verify and get your claim proccessed.
Missing Items Due To Delivery Issues
In my experience when an item goes missing from a Walmart order, its less about the item being packaged correctly and more about the shipping logistics. By this I mean issues with the order being taken to the wrong address (I see this a ton in my local HOA group), or in more unfrouante cases, theft.
I’ll guide you through addressing both of these issues the right way.
In Case of Wrong Address
If you realize that you provided the wrong address on your Walmart order, you can follow these steps:
- Review your order confirmation email or details in your Walmart account to verify the shipping address.
- If the order still needs to be shipped, quickly contact Walmart Customer Service at 1-800-925-6278 to update the address.
- In case the order is already shipped, you can contact the delivery service to explain the error and provide the correct address.
Another step I would do is check to see if your order was delivered down a house or two in your neighborhood. I see this happen a lot actually, and thats obvoiusly the quicikest way to rectify the issue instead of contacting Walmart.
Walmart typically takes photos of the delivery location, so you can always access that from the order history and see which home it may have been dropped off at. If you notice that it is your home and the items are gone, well, in that case you may be dealing with a theft situation.
In Case of Package Theft
If your Walmart order was marked as delivered but hasn’t reached you, it may have been stolen. Here’s what to do:
- First, double-check the area around your house, and ask your household members and neighbors about the package.
- If the package is still not found, it is crucial to report the theft to Walmart Customer Care
- You should also consider filing a report with local authorities to protect your interests and potentially recover the stolen item.
Dealing with Missing Packages
Sometimes, you might need more items from your Walmart order. I’ll go over how to report and dealing with missing packages, especially when you are expecting multiple packages or when the delivery is through FedEx.
When Expecting Multiple Packages
It’s common for Walmart to ship items from different warehouses, which means your items may arrive separately. Each package will have its own tracking number, and you can track your orders from Walmart’s website.
Make sure to check if Walmart split your order into multiple packages before reporting a missing item.
Here are some steps to follow:
- Check the order tracking page on Walmart’s website.
- Verify if your order is split into multiple packages.
- Wait for all packages to arrive before reporting a missing item.
When Delivery is through FedEx
If FedEx is delivering your Walmart order, you can check the status of your packages on FedEx’s website. You can report the issue to Walmart and FedEx in case of a missing item. Remember that both parties are responsible for ensuring a successful delivery.
To report a missing package, follow these steps:
- Contact Walmart Customer Service first.
- Provide the necessary order details, such as order number, tracking information, and item description.
- File a claim with FedEx by visiting their website or calling 1-800-GO-FEDEX (1-800-463-3339), providing essential information about the missing item.
Hi there, I’m JJ, and welcome To EverydayQuery! Founded in 2022, we created this project to be the most complete resource on the web for your everyday questions regarding retail, shopping experiences, and overall consumer questions. We’re a team of passionate consumers whose mission is to provide the best answers to your everyday questions.