What Does Walmart Do If You Don’t Pick Up Your Order

Ordering items is ultra-convenient these days, especially when using services like Walmart to do your shopping. However, life can get busy sometimes, and it’s not uncommon to find ourselves forgetting to pick up our orders.

However, what does Walmart do if you don’t pick up your order?

If you don’t pick up your Walmart order, the company will hold non-grocery orders for up to 7 days. After 7 days, your order will be canceled. For grocery orders, if you don’t collect them on the allocated day, they will be discarded.

In addition to order cancellations, sometimes restocking fees may apply to certain items. Read on to learn more about the pickup process and what you can do to get support in case you run into any issues.

Walmart Order Pickup Process

The Walmart Order Pickup Process is designed to offer customers a convenient and time-saving way to shop for their desired items. Shoppers can place an order for curbside pickup through the Walmart app or website and have their items ready for collection at a designated time slot.

To begin, customers need to download the free Walmart app or log in to their Walmart account on the website. Once logged in, shoppers can browse the available products, add items to their cart, and select the desired store location for pickup. When the order is complete, a time slot must be reserved for the pickup.

Upon receiving a Ready for Pickup email, customers are provided the store’s address and phone number. It is essential to head to the designated Walmart store within the allocated time slot to ensure the timely pickup of the order.

Once at the store, shoppers can park in the designated curbside pickup area and notify the Walmart team of their arrival through the app or by calling the store directly. The Walmart staff then brings out the order, and the customer can leave with their items.

It is crucial to be aware of the order collection timings to avoid any inconvenience or cancellations.

What Happens If You Don’t Pick Up Your Order

Walmart has specific policies in place for situations when customers do not pick up their orders. This section will discuss the following topics: Order Cancellation, Refunds, and Store Credits.

Order Cancellation

Order cancellations take place once seven days have passed, and you haven’t picked up that order. This only includes non-perishables and stuff not listed as grocery, as those items have a shelf life.


When your order is canceled after the holding period, Walmart will issue a refund for your purchase. However, it’s important to note that Walmart may charge a restocking fee for the items that were abandoned. This fee varies depending on the specific items in your order.

Store Credits

While refunds are the norm for canceled orders, store credit may be issued for certain situations instead of a refund. For example, if you had a discount or promotion applied to your order, Walmart may issue store credit instead of a cash refund to keep that discount in place.

Store credit can be used for future purchases and will typically be added to your account.

Tips to Avoid Missing Order Pickups

Staying on top of your Walmart order pickups is essential to avoid any issues or cancellations. Here are some helpful tips to avoid missing your designated pickup times.

Setting Reminders

One effective way to remember your scheduled pickup is to set reminders on your phone or computer. This will alert you a few hours before the pickup window expires, giving you ample time to gather your belongings and head to Walmart.

Alternatively, you can leave a written reminder note in plain sight at home so that you remember the pickup day source.

Using the Walmart App

The Walmart App is another beneficial tool for keeping track of your orders. The app allows you to view your recent orders, edit or cancel them if needed, and monitor the progress of each order. Regularly checking the app ensures you stay informed about your order status and pickup times.

Timely Order Tracking

It is essential to track your orders regularly, whether through the Walmart app, on the Walmart website, or via email notifications. Staying updated on any order changes or potential delays will help you adjust your pickup schedule accordingly and ensure you do not miss your designated time slot.

Having Someone Else Pick Up Your Order

If you cannot pick up your Walmart order, it is possible to have someone else collect it for you. This person can be a friend, family member, or neighbor.

Just inform them of the pickup time and location, and be sure to share the order details so they can present the required information to the Walmart associate during collection. This way, your order will be collected, and you can avoid the potential hassle.

Customer Support and Assistance

When faced with uncertainties regarding an unclaimed Walmart order, their Customer Support is always available to help and assist. Customers can contact the support team through their service hotline at 1-800-925-6278 (1-800-WALMART) for any inquiries about an order or its pickup process.

Multiple factors, such as scheduling conflicts or emergencies, may cause a customer’s inability to pick up their order. Walmart understands these situations, and its support team will provide options to accommodate the customer’s needs. For instance, they can send email notifications or text alerts as reminders, reducing the chances of forgetting to pick up an order on time.

Here are a few additional steps customers can take:

  • Choose a convenient pickup time: Walmart allows customers to select their preferred pickup window while placing orders. Selecting a time that aligns with the customer’s schedule is essential to ensure successful pickup.
  • Utilize the Walmart App: With their curbside pickup service, customers can use the Walmart app to make order management more accessible, such as checking order status, receiving notifications, and contacting support for any concerns or changes in their order.

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