How To Call in Sick At Walmart – A Step By Step Guide

When working for a large company like Walmart, knowing the proper protocol for calling in sick is essential. Unexpected illnesses can happen to anyone, and you may find yourself in a position where you need to take a day off to recover. Familiarizing yourself with the process can make it less stressful for you and your team when you need to call in sick.

To ensure a smooth experience, Walmart has established a dedicated call-out number for employees who need to report their absence due to illness.

Here’s the steps you need to take to call out sick at Walmart:

  1. Call 1-800-775-5944 or visit the OneWalmart website.
  2. Provide your Walmart Identification Number (WIN), date of birth, store number, and any additional information required.
  3. Report your absence at least three hours before your shift starts to avoid any penalties or termination.
  4. Receive a confirmation number after reporting your absence.
  5. If you encounter any issues with the OneWalmart website, contact the Walmart Associate Information Line to report your absence.

Two Methods To Call Out Sick At Walmart

When you’re a Walmart employee facing an illness or injury and unable to come to work, it’s essential to know how to properly call in sick. This will ensure your shift is covered and your manager is appropriately informed.

You can do this in two ways: using the OneWalmart website or calling the Walmart call out number.

Using OneWalmart Website

The OneWalmart website is a convenient and accessible method for reporting an absence. Follow these steps:

  1. Go to the OneWalmart website and log in to your employee account.
  2. Select ‘report absence.’
  3. Ensure that your Walmart Identification Number (WIN), store number, and date of birth are correct.

This online option allows you to call in sick at any time, even in the middle of the night – ensuring your supervisor is notified immediately.

Using Walmart’s Call Out Number

Alternatively, you can call Walmart’s dedicated call out sick number to report your absence. Here’s how to do it:

  1. Dial 1-800-775-5944 on your phone.
  2. When prompted, enter your Walmart Identification Number (WIN), date of birth, and store number.
  3. You’ll receive a confirmation number – write it down for future reference.
  4. After providing your information, you’ll be transferred to your store manager. Briefly explain your illness or injury and the expected duration of your absence.

Calling in sick following these methods ensures that your employer is promptly informed about your health concerns and can make the necessary arrangements for your shift coverage. Remember to call in sick at least three hours before your shift well in advance to clearly communicate your situation and allow for proper management.

Important Information to Provide When Calling in Sick

As with any major retail job, you need to provide certain information for company records. Below are some of the thing you’ll need on hand.

Date of Birth

When you’re calling in sick at Walmart, one of the first pieces of information you must provide is your birth date. This helps confirm your identity and ensures the absence is recorded for the right employee.

Walmart Identification Number (WIN)

Along with your date of birth, be prepared to provide your Walmart Identification Number (WIN). This unique code identifies you within Walmart’s system and is essential for properly documenting your absence. You can typically find your WIN on a pay stub or your employee badge.

Store Number

Another important detail to have on hand when calling in sick is your store number. This number identifies the specific Walmart location where you work. If you need help with your store number, you can locate it on your pay stub or ask a coworker or supervisor.


In addition to the details above, be sure to mention the specific shift you will miss due to illness. This information is essential for store management to make any necessary adjustments to the schedule or find a replacement if needed.

When you’re ready to call in sick, dial Walmart’s call out sick number at 1-800-775-5944 and provide the necessary details, including your date of birth, WIN, store number, and the shift you’re unable to attend.

Remember, calling in sick at least 3 hours before your shift starts is best to allow management adequate time to make arrangements.

Sick Days, Paid Time Off, and Accommodations

Here’s a breakdown of how sick days, paid time off, and accomodations all work.

Hourly Contracts

As an hourly employee at Walmart, whether you’re full-time or part-time, it’s important to understand your rights and benefits regarding sick days and paid time off. Walmart offers its hourly associates a Paid Time Off (PTO) plan, which allows you to earn PTO hours based on the number of hours you work.

As you accumulate these hours, you can use them for sick days, vacation days, or other personal days.

Paid Sick Leave Laws

While Walmart’s PTO policy will cover your sick days, knowing any applicable paid sick leave laws in your state or country is essential.

Some jurisdictions may have specific requirements for the number of sick days provided to employees and rules regarding the use and accrual of paid sick leave. Familiarize yourself with these laws, as they may offer additional protections and benefits beyond Walmart’s policies.

Intermittent and Medical Leave

In addition to sick days and paid time off, Walmart also offers accommodations for employees who require intermittent or medical leave. The company offers Leave of Absence (LOA) policies covering various scenarios, including family, medical, personal, and military leave.

If you find yourself in a situation where you need to take extended time off or intermittent leave due to a medical condition or to care for a family member, discuss your situation with your management team, who will guide you through the process. Remember that your rights may be protected under laws like the Family and Medical Leave Act (FMLA) in the United States.

Understanding Walmart’s Attendance Policy

Calling out sick to work is never fun, however we are human and these things happen. It’s important to understand how the attendance policy works in relation to that.

Warning Points & Termination

Walmart’s attendance policy includes a point system for full-time and part-time employees. When you accumulate a specific number of points, you receive a warning. Each absence, tardiness, or failure to call in according to the policy adds points to your record. Be mindful of these points, which can lead to termination if not addressed properly.

Walmart may terminate your employment if you surpass the allowed points within a rolling six-month period. Maintaining a good attendance record and adhering to the policy is vital to avoid this outcome.

Here are some critical aspects of the attendance policy:

  • Full-time employees: You may accumulate up to 5 points in a rolling 6-month period.
  • Part-time employees: You can have up to 3.5 points in a rolling 6-month period.

Keep in mind that if you fail to call in and report an absence at least an hour in advance, you might be penalized according to the attendance policy. If you need to take unplanned time off, follow the proper procedures and notify your facility as soon as possible.

Avoiding Penalties and Disciplinary Actions

While calling out sick at Walmart is fairly straightforward, there are things in place to counter abuse of the system. Here are a few things to keep in mind so you can avoid any penalties and disciplinary actions.

Honesty and Timeliness

To avoid receiving warning points or facing disciplinary action when calling in sick at Walmart, it’s essential, to be honest about your illness or injury and follow the attendance policy.

Call in sick at least 3 hours in advance to inform your store manager about your absence. Make sure to have your Walmart Identification Number (WIN), date of birth, and store number ready when calling the Walmart Associates Information Line at 1-800-775-5944.

Confirmation Number

After providing the necessary information, you will receive a confirmation number, which you should write down for future reference. This number serves as proof that you properly reported your absence and followed the required protocol.

Keep your confirmation number in a safe and easily accessible place. It’s essential to have it handy if any questions or concerns arise regarding your absence.

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