Sam’s Club is well-known for its wide range of products, including diapers for babies and toddlers. As a parent, it’s normal to need a different diaper size as your child grows, and you might wonder if Sam’s Club allows diaper returns or exchanges.
Sam’s Club offers a flexible diaper return and exchange policy, ensuring you can get your child’s correct size without any hassle. As a member, you don’t necessarily need a receipt for your purchase, as Sam’s Club can look up your transaction history with your membership information. Their policy allows for returns or exchanges of both unopened and opened diaper packages.
This policy is very similar to what Costco also allows, and when you’re purchasing bulk sizes of diapers, thats an important perk to have, especially as your baby grows.
Sam’s Clubs Return Policy
When it comes to returning diapers, I think it’s important to know how it fits within Sam’s Clubs overall return policy.
According to Sam’s Club own website, baby diapers falls under the category of items that can be “Returned At Any Time”. This means you have the ultimate amount of flexibility with these, and rightfully so as your child may outgrow the diapers you purchase.
Considering most are in bulk sizes of at least 200 diapers per pack, it’s expected that a return may be coming at some point.
If you need to return a pack of diapers, you can do so in-store, online, or by phone. For online returns, you can visit their website, navigate to the “My Account” page, and initiate a return request within your purchase history. Sam’s Club will email you a return label to ship your items for free.
Let’s dive into how easy the return process is next.
How to Return Diapers at Sam’s Club
It’s essential to know the diaper return policy at Sam’s Club, as well as the steps to follow for a hassle-free return experience. Here’s the process for returning diapers at Sam’s Club, both in-store and online.
Returning in Store
If you prefer to return diapers in person, visit your nearest Sam’s Club store and bring the diapers you wish to return, along with the order number or any packing slips that came with your package. A store associate will help you with the return process. Upon completing the return, your refund will be issued as cash or credit, depending on your original form of payment.
It does help to have your original purchase receipt with you, but if you don’t Sam’s Club does have a helpful receipt lookup tool. They can search by your member number and locate all the information such as the payment type, date, transaction amount and more. Having your receipt just makes the process go faster though.
One issue without the receipt that we’ve seen is sometimes you can only get your return back as a gift card or store credit if you don’t have the original receipt. But, this is on a case by case basis.
For online returns, follow these simple steps:
- Sign in to your Sam’s Club account, and click on your Order History.
- Locate the order containing the diapers, and click on View Details.
- Select Return item, and follow the instructions provided.
- Sam’s Club will email you a return label to ship the diapers back at no cost.
Once you receive the return label, remember to also return any accessories and packing slips that came with the original package. Sam’s Club will process your refund within 5-7 business days of receiving the returned diapers.
When you choose this option to ship the items back to them, your return will come in the form of cash or credit.
Calling Sam’s Club
Diaper returns can also be initiated over the phone with Sam’s Club. Simply dial (888) 746-7726 and you’ll be connected with a Member Services Associate who’ll get you all sorted out.
They’ll do the same process that takes place in-store. They can look up your order information using your member number, and help process exchanges as well. It’s a quick process, and in most cases saves you an extra trip to the store.
Exchanging Your Diapers At Sam’s Club
Sam’s Club allows diaper exchanges at their physical stores. To complete an exchange, follow these guidelines:
- Bring the diapers you want to exchange to the store, either with the original purchase receipt or as the member who made the purchase.
- Present the diapers at the customer service desk, and let them know you would like to exchange them for a different size.
- The store staff will help you find the correct size and complete the exchange.
You can opt for a store credit if you don’t want to exchange the diapers for another size. The store credit will be based on the value of the initially purchased item, allowing you to use it for future purchases at Sam’s Club. Some stores have different policies, but generally this is what you can expect to experience.
Issues You May Run Into Returning Your Diapers
While returning your diapers to Sam’s Club is pretty easy, there can be some issues that arise.
For example, if your diapers are unopened but the price of them has changed, that can mess things up. You may need to opt for another brand of diapers if you plan to purchase more. Sam’s Club will honor the original purchase price, but understandably, not the increase.
Hi there, I’m JJ, and welcome To EverydayQuery! Founded in 2022, we created this project to be the most complete resource on the web for your everyday questions regarding retail, shopping experiences, and overall consumer questions. We’re a team of passionate consumers whose mission is to provide the best answers to your everyday questions.