It’s happened to most of us — after scanning our order in the self-checkout at Kroger, we walk away and realize that we forgot to scan our Kroger card. Or, maybe we get home and realize that we paid more for the groceries than we expected and discover that our card number is not on the receipt.
Whether you discover your mistake while still at the store or find that later at home, you might wonder if you can somehow recover the discounts and fuel points you should’ve gotten. In other words, can you return to the store, show your receipt to customer service, and have the sale credited to your Kroger card?
Kroger does not have a published policy that allows customers to get retroactive credit on their loyalty cards. However, there are reports of shoppers getting credit for a prior purchase by presenting their card and receipt at customer service.
Here’s 7 things you can do if you’ve forgotten your Kroger card.
Use a Temporary Card
If you’ve forgotten your Kroger card and don’t have a digital account, you can ask the cashier for a temporary card. This will allow you to still earn rewards and access any current discounts.
You can also ask the cashier to link your temporary card to your physical card, so you don’t have to worry about this happening again. Temporary cards are a convenient solution if you’ve forgotten your card and don’t have time to sign up for a digital account.
Get A Replacement Card
Don’t fret if you misplace your Kroger card. You can easily request a replacement at the customer service desk in any local Kroger store, free of charge! And don’t worry about forgoing all those hard-earned rewards points – they’ll be transferred over to your new card, too, so that you can continue cashing in on discounts and specials right away.
Pay Without Your Kroger Card
Suppose you are short on time and need more time to register for a digital account or receive a temporary card. In that case, there is still an alternative to paying for your groceries without having access to a Kroger card.
Provide your phone number at checkout, and the cashier will be able to retrieve all of your rewards and discounts right away. This provides an effortless option if you’re looking for something speedy!
Coupons can sometimes be added later
On a related topic, one Quora user pointed out that she had a forgotten coupon added to her order once. In this case, she realized that she’d forgotten to scan the coupon. So, she went to customer service and again received a refund. She also recommends calling customer service if there are problems claiming discounts with your Plus Card.
Sign Up For A Digital Account
Never forget to bring your Kroger card with you again by signing up for a digital account! Easily download the Kroger app and create an account. Not only will this link your physical card to it, but you can also type in your phone number when checking out as an alternative.
You can keep track of all your rewards points and transaction history at any given time, so that’s one less thing for you to worry about!
Take Advantage Of In-Store Deals
Kroger is known for their great deals on many of their items, especially their private label brands. So, even if you forget your card, you can still get a good deal on the items you need most.
Many of Kroger’s deals and discounts are available to all customers, regardless of whether or not they have a Kroger card. Check the weekly ad or sign up for the Kroger email newsletter to stay up-to-date on the latest deals and discounts.
Sometimes you can recover the credit
If you’re feeling distressed after realizing that you’ve forgotten your Kroger card but still have the receipt in hand, don’t worry.
You can capture all rewards and discounts earned by visiting the store again with your receipt and membership card. Upon arrival, visit the customer service desk, where they can help credit back any points or discounts associated with your purchase.
Hi there, I’m JJ, and welcome To EverydayQuery! Founded in 2022, we created this project to be the most complete resource on the web for your everyday questions regarding retail, shopping experiences, and overall consumer questions. We’re a team of passionate consumers whose mission is to provide the best answers to your everyday questions.