Marshalls Return Policy – Refunds, In-store and Online

Marshalls’ return policy allows you to return items generally within 30 days from the purchase date for a refund or exchange.

In my experience, when I had a pair of shoes that just didn’t fit right, the return process at Marshalls was straightforward because I kept the receipt. And even if the receipt goes missing, Marshalls typically offers merchandise credit for the current selling price.

During the holiday season, Marshalls understands that you may need more time to make returns. For instance, items purchased between October 8th and December 24th can be returned through January 25th of the following year according to their Holiday Return Policy.

This extended window provides ample time to decide if your holiday purchases or gifts are a good fit.

Remember to keep your items in sellable condition as returns of used or worn merchandise may not typically be accepted. So if you’ve bought something and you’re considering a return, it’s best to decide before wearing or using the item.

With or without a receipt, the process at Marshalls is designed to be as hassle-free as possible, which makes shopping there a bit more reassuring.

Marshalls Return Policy Overview

When shopping at Marshalls, you want to be confident about making returns if the need arises. Understanding the specifics of their return policy ensures that you can shop with peace of mind, knowing exactly how returns are handled for in-store and online purchases and during the holiday season.

In-Store Return Policy

Marshalls offers a standard return policy for items you’ve purchased in-store. If you’re not satisfied with your purchase, you can return the merchandise along with your receipt within 30 days for an exchange or a refund in the original form of payment.

For example, let’s say you bought a dress that didn’t fit as expected; just bring it back within the month with the tags still on and your receipt. You generally don’t have to worry about questions or any pushback, they’ll process the return.

Online Purchase Returns

If you shopped on Marshalls’ website, returns can be a bit different. Generally, items purchased online can be returned either via mail or to a local Marshalls store. To ensure a refund, items should be returned in the same condition they were received, with original tags and packaging.

Holiday Return Policy

During the holiday season, Marshalls implements a holiday return policy. This means any purchases made starting from a specific date in November have an extended return period, giving you more time to decide on your holiday purchases.

For instance, items bought as Christmas gifts can usually be returned well into January, provided you have the receipt.

Return Process and Requirements

When you shop at Marshalls and may need to return an item, you’ll want to be prepared with your register receipt and be mindful of the original form of tender to ensure a smooth transaction—whether you’re handling it in-store or via mail.

Returns Without a Receipt

If you misplaced your receipt, don’t sweat it. Marshalls typically offers non-receipted returns at their current sale price, which will be issued as a merchandise credit. However, be ready to present a government issued photo ID, as this is used to prevent return abuse.

Keep in mind the refund may be significantly less if the item has been discounted since your purchase.

Exchanges and Merchandise Credit

When your purchase doesn’t work out, and you have the receipt, exchanges are simple. Bring the item and your receipt within 30 days to get an even exchange or refund in the original form of tender.

If that’s not an option, Marshalls also provides merchandise credit, so you’ll still have the value to pick something else up later.

Return By Mail Instructions

For items purchased online, returns by mail are your go-to option. Start by filling out the return section of your packing slip, securely pack your item(s), and affix the return shipping label provided with your order.

Ship it off and track it to ensure it arrives. While return shipping costs are on you, the initial shipping fees you paid are non-refundable, unless there’s an error on Marshall’s part.

Refunds usually appear within 10 business days on your original form of tender.

I remember snagging a jacket online that ended up being a size too small.

Their easy-to-follow return by mail instructions saved me a trip to the store. I had my receipt and original form of payment, so after securely packing the jacket and dropping it off with the shipping label attached, I got the refund on my credit card without a hitch. Just make sure you keep that tracking number handy!