When making a purchase, you want to be sure that the retailer you choose has a reliable and easy-to-understand return policy. As one of the largest retailers, Walmart offers customers a reasonably straightforward policy regarding returning electronics.
Walmart’s electronics return policy allows for returns of most items within 30 days, including electric scooters, hoverboards, and Verizon postpaid mobile phones. However, when it comes to other mobile phone returns, you have a slightly shorter window, with only 14 days to make a return.
To ensure a smooth return process, check the specific guidelines and timeframes for the electronic item you’re planning to return. Let’s dive deeper into the details of their policy, what’s eligible, some limitations, and more!
Breaking Down Walmart’s Return Policy on Electronics
Here are some key points to keep in mind when returning electronic items to Walmart:
- You have 30 days to return most electronics.
- Mobile phones, excluding Verizon postpaid ones, have a 14-day return window.
- Walmart’s standard return policy is 90 days for most items, but not most electronics.
During the holiday season, Walmart offers an extended return policy for certain electronic items. If the electronics were purchased between November 1 and December 25, you will have 15 days after December 26 to return them.
You have the option to return your items in-store or via mail using their online portal. Let’s get into the specifics of how the returns work.
Return Process for Electronics
When it comes to returning electronics at Walmart, there are some essential steps that you need to follow. The process may differ slightly depending on whether you purchased your item in-store or online. In any case, always make sure your product remains in its original packaging with the receipt.
To successfully return your electronic items, keep in mind the following requirements:
- Receipt: Always have your receipt handy, as it serves as proof of purchase and is required for returns.
- Original packaging: Return the item in its original packaging, including any accessories, cables, and instructions.
- Purchase location: If you bought the product from a physical Walmart store, you can return it to your nearest Walmart. For items purchased on walmart.com, submit an online return request.
- Barcode: Ensure the product’s barcode is present, as it may be necessary for scanning when processing the return.
Remember to keep your purchase receipt and original packaging; without that, they most likely won’t be able to accept your return. Also, ensure the products are not damaged and are in the same condition as when you bought them. Broken electronics, due to your negligence simply won’t be accepted.
Steps For In-store Returns Electronics
To return an electronic item in-store, follow the steps below:
- Go to the customer service desk at your local Walmart with your item, receipt, and original packaging.
- Explain why you returned, and the representative will help you with the next steps.
- You may be required to present an email confirmation if your item was purchased online.
The return process for in-store purchases is generally quick and straightforward, provided you have all the necessary documentation.
Steps For Online Returns Of Electronics
For online returns, here are the steps you need to take:
- Visit the Walmart returns page and log in to your account.
- Select the electronic item you’d like to return and provide a reason for the return.
- Choose the most convenient return method, such as “Return to store” for a return barcode, “Return by mail” for a return label, or “Schedule a pickup” for a pickup from your home.
- Review the return refund summary and submit your return.
- If you choose “Return to store,” bring the email confirmation with you along with the item to your nearest Walmart.
Steps For Walmart Marketplace Returns
To return an item on Walmart Marketplace, follow these steps:
- Go to your Walmart account and locate the order containing the item you want to return (do this within the allowed return period).
- Click on “Request a Return” and follow the on-screen instructions.
- Select the return reason and wait for the seller to respond.
It’s important to remember that the return policy may vary for specific electronic items, so always check the policy and follow the guidelines accordingly. Some manufacturer’s items have their own eligibility requirements that Walmart must adhere to.
Return Windows For Specific Electronics
When returning electronics at Walmart, it is essential to understand their specific return policies for different devices. For example, when it comes to video games, DVDs, and Blu-ray discs, you can get a full refund or exchange within 90 days, but only if the items remain unopened. Otherwise, they are not eligible for return at Walmart.
Here’s a quick summary of Walmart’s return policy for specific electronics:
- Phones and tablets: 14 days for most mobile phones, 30 days for Verizon postpaid mobile phones.
- Cameras, TVs, computers, laptops, and drones: General 30-day return policy.
- Video games, DVDs, and Blu-ray discs: 90 days, only if unopened.
- Medical equipment: Varied, but most items fall under the 30-day return policy.
Return Exceptions and Special Cases
All products aren’t created equal, so certain scenarios may occur, but the outcome for your electronics return will be very different.
So, I’ll discuss some special cases and exceptions to Walmart’s return policy for electronics. These include situations when you might need a receipt in the original box or whether there are any restocking fees.
Can I return a TV to Walmart without a receipt?
Returning a TV to Walmart without a receipt can be more challenging, but it’s not impossible. Walmart may accept your return, provided the TV is in good condition and within the return window. However, you might receive a store credit instead of a cash refund in such cases.
How many times can I return items without a receipt?
Walmart allows you to return items without a receipt up to three times within 45 days. After reaching this limit, you might experience difficulties in returning items. Always try to keep your receipts to ensure a smooth return process.
Can I return electronics without the original box?
Returning electronics without the original box might be possible at Walmart, but it could be subject to store discretion. To increase your chances of successful returns, ensure that:
- The product is in good working condition.
- All accessories are included.
- The return is within the 90-day return window
Restocking Fees May Be Applicable
Walmart generally does not charge restocking fees for electronics. However, there are some exceptions to this rule:
- Hearing aids: If you decide to return your hearing aid, you might face a restocking fee.
- Prepaid wireless phones: These might be subjected to a restocking fee if returned within 14 days of purchase.
Refund and Exchange Policy On Electronics
Walmart understands that sometimes, you’re just not satisfied with your purchase, and they’re here to help. Their electronic refund and exchange policies are designed to ensure you have a smooth experience if you need to return or exchange an item.
To make your return process stress-free, here’s a quick overview of Walmart’s refund and exchange policy for electronics:
- Refunds: If you’re not satisfied with your electronic item, you can opt for a full refund. Walmart will return the amount you paid for the product, subject to their refund verification process.
- Exchanges: If you’d like to exchange your item for another similar product, Walmart can also help with that.
- Price match: Walmart doesn’t explicitly offer price matching for electronic items during the return process. However, their low-price guarantee helps ensure you get the best available deal on your purchase.
Hi there, I’m JJ, and welcome To EverydayQuery! Founded in 2022, we created this project to be the most complete resource on the web for your everyday questions regarding retail, shopping experiences, and overall consumer questions. We’re a team of passionate consumers whose mission is to provide the best answers to your everyday questions.