There’s nothing more frustrating than trying to access the Walmart Website, only to be met with an error message. There are many reasons why Walmart’s website might not be working, both on their end and yours.
In this article, you’ll find some helpful tips on what to do if you can’t access their site, such as changing your browser settings, contacting support, and general troubleshooting.
Can’t log in?
Maybe you’re able to access Walmart’s site but aren’t able to log in. First, make sure you’re entering the correct user information.
Ensure your caps lock isn’t on and that you’ve spelled everything correctly. You may need to reset your password if you’ve verified that your information is correct.
Select the “Forgot Password?” button. From there, you should receive an email from Walmart’s support team on how to reset your password and hopefully gain access to your account.
The Entire Site Is Down
There are a few reasons you might not be able to access a website. The website might be down or undergoing maintenance, so you should try again later.
There might be an issue with your internet connection, or your internet service provider might block the website. It’s also possible that the website has been taken down by its host or removed from the internet entirely.
If you’ve tried accessing Walmart.com and their site seems to be down, it’s helpful to check to see if others are experiencing the same issues. You can google “Is Walmart’s website down?” and Down Detector can show you whether or not it is for other people.
You can also check their Twitter support page (@walmarthelp) because they will often tweet issues they are having with their sites. If you see other people experiencing the same issues as you, it’s a sign that it isn’t much you can do other than wait it out until they resolve the issue on their end.
In the meantime, you may be able to access their site through the Walmart app.
When to Contact Support
If you’ve checked your resources to determine if Walmart’s site is down for anyone else and haven’t received a confirmation, it can be helpful to contact support for further guidance. If you can access Walmart’s website but have trouble logging in or finding errors while browsing through products, you can contact support directly on their website.
Scroll to the bottom of the page and select the “Help” link. You can find the customer service button, which automatically brings you to their online chat.
Explain what you’re experiencing and wait for a representative to assist you. If you don’t receive a response quickly, give it some time, they should be with you shortly.
If you can’t access Walmart’s website, contact their support through email at [email protected]. Explain what you’re experiencing, and include screenshots of error messages if possible.
You should expect to hear back from them within a couple of business days. They may direct you to perform a few troubleshooting tasks on your own if they cannot find an issue on their end.
You can also call their customer support number at 1-800-925-6278 (1-800-WALMART) to speak to a live representative. They should be able to determine whether to not your issue is with their site or perhaps due to browser problems.
Clearing your browser cache
If you’re having trouble accessing a website, one of the first things you should try is clearing your browser’s cache. Clearing your cache will delete any temporary files that could be causing problems and force your browser to download fresh copies of the site’s files.
Clearing Your Cache in Google Chrome
1. Open the Chrome browser.
2. Select more tools and clear browsing history on the toolbar.
3. Select delete everything.
4. Select “Cookies and other site data” and “Cached images and files.”
5. Select clear data.
Clearing Your Cache in Safari
1. Open the Safari browser.
2. Click on the Safari menu at the top of the screen.
3. Select Preferences from the drop-down menu.
4. Click on the Advanced tab at the top of the Preferences window.
5. Check the box next to the Show Develop menu in the menu bar.
6. Close the Preferences window.
7. Click on Develop in the menu bar at the top of the screen and select Empty Caches from the drop-down menu that appears.
Check Your Internet Connection
If you use wireless internet, being unable to access a website may suggest you are having issues with your internet. Try going to a different website and see if you have a connection.
If your internet is working fine, restart your computer and try again.
Change Your Browser
Sometimes browser updates can cause glitches to occur, which could be the reason you aren’t able to access Walmart’s website. Try opening their site through a different browser.
If you can access it there, uninstall the faulty browser and reinstall it. If you aren’t able to view it there either, there is a larger issue occurring.
After following through with the troubleshooting tips above, if you still aren’t able to access Walmart’s website, it’s important to contact Walmart’s support or even your internet service provider. They should be able to help you decide where the root cause of your issue is and how to resolve it.
Continue to check in every hour to see if Walmart’s site is working. If there’s an issue with their server that they aren’t aware of at the time that you reach out to them, chances are after a few hours, or even a day, they’ll receive enough feedback from customers for them to know that there is indeed a problem and hopefully fix it.
Hi there, I’m JJ, and welcome To EverydayQuery! Founded in 2022, we created this project to be the most complete resource on the web for your everyday questions regarding retail, shopping experiences, and overall consumer questions. We’re a team of passionate consumers whose mission is to provide the best answers to your everyday questions.