Why Does My Walmart Order Say Delivered But Not Received

Walmart’s delivery system can sometimes be a bit confusing, especially when it comes to tracking your order and understanding the delivery process. To help you navigate this system, let’s break down how Walmart handles its deliveries.

If Walmart says your order is delivered, but you haven’t received it, it may have been delivered to the wrong address or marked as delivered by mistake. The package may have also been undeliverable due to absent recipients or unsafe locations. Contact Walmart customer service for assistance in locating your package or obtaining a refund.

Another possibility is that there has been an error in the carrier’s tracking system, causing the status to be incorrect. Let’s get more into how order tracking works and how you can deal with missed deliveries in the future.

Checking Order Status and Tracking Information

It’s always frustrating when your Walmart order states it has been delivered, but you haven’t received it yet. There’s usually a way to figure out what’s going on, though. You’ll need to check on the order status and verify tracking numbers to start.

You can find your tracking number in the order confirmation email or by logging into your Walmart account and checking your purchase history. If any numbers are incorrect, that will likely be your issue. It’s a simple mistake even I’ve made from time to time; just being off one digit can throw you off here.

Also, make sure to double-check the address on your order confirmation as well, just in case there was an error with the delivery location.

Once you have confirmed your tracking number and address, review the tracking details for any delivery updates.

This is often a rare occurrence, but sometimes, packages may be marked as delivered before they actually reach your doorstep due to certain issues or errors in the delivery process. That can be an issue with the driver too skipping steps in the process, but you don’t see that too often.

Walmart suggests you wait at least two business days if a package was marked delivered early.

It’s also possible that your package could be delayed in delivery due to unforeseen circumstances, such as severe weather or logistical issues. Orders can get held up in transit when this happens, and I’ve seen extended deliveries over several days, especially if it happened over a weekend period.

Now, here’s the more complicated part. If the tracking details show that your package was delivered to an incorrect location, you’ll need to do a little leg work. I’d start by contacting your local delivery service, such as USPS, UPS, or FedEx. Let them know the delivery location is wrong, and they’ll help you troubleshoot and work out any issues with either picking the package up or performing a re-delivery.

If you’re part of a neighborhood group, maybe check posts there. I know with our HOA group, we have misdeliveries all the time, and usually, a neighbor will post in there letting us know they have someone’s package.

In many cases, Walmart deliveries come with photographs of the driveway so you can see the delivery location. You may be able to recognize it as a neighboring home. You also have the ability to check the rooftop pin in Google Maps to see if the delivery address matches what’s on file.

Contacting Walmart Over Your Missed Delivery

If you still can’t locate your package, reach out to Walmart customer service for assistance. They can further investigate the issue and provide you with possible solutions, including a refund or replacement.

Access your Walmart account and navigate to the order history section. Here, you will find a “contact us” button that will allow you to report the issue. Click on this button and email Walmart’s customer service, describing your situation and providing relevant details such as your order number, tracking information, and concerns about the package marked as delivered but not received.

Amazon has a similar feature, and you’ll be able to handle replacements and refunds and notify them of the issue, all from the phone app. For more complicated matters, a customer service chat window is available. you could also just make a call to Walmart if you want to speak to someone directly. I find that using the app streamlines the process, though.

Processing Refunds for Lost Orders

It can be frustrating when your Walmart order says it’s delivered, but you haven’t received it. In this situation, you may need to process a refund. Here’s what you can do to ensure a smooth experience.

First, contact Walmart’s customer service through their website or by giving them a call. Explain the situation and provide them with your order information, including the order number, so they can investigate the issue.

Once they’ve confirmed your order hasn’t been received, Walmart will usually process a refund within 7 business days. This refund may be issued to your credit or debit card or as a credit to your Walmart account, depending on how you made the original payment.

When the refund is processed, keep an eye on your bank or card statement for the transaction to appear. Since banks sometimes take a few days to post the transaction, don’t be alarmed if it’s not immediately visible. Reach out to your financial institution if it doesn’t show up after 10 business days.

It’s also a good idea to monitor your email during this time, as Walmart may send updates regarding the refund or any additional information they need to process it. I can’t stress enough that you need to keep copies of everything when it comes to refunds. That means all email and phone correspondence reports and even the names of individuals you spoke to at the company.

Return and Cancellation Policies

If your package does eventually make it to you, but it’s either too late, or you don’t want it anymore, then you can still return it! Walmart will understand, especially if it was a time-sensitive delivery and was late.

Walmart’s standard return policy gives you 90 days to exchange or return an item after purchase. However, this might not apply to some specific categories, so make sure to check the specific details for the item you ordered.

If the item is not there, you can cancel it in most cases as long as it hasn’t left the store. Orders can be canceled within the first hour after they are placed. You may cancel by logging into your Walmart account and searching for the specific order. However, if the package has already left the store, you will have to wait for it to arrive and then initiate a return.

Make sure to have your receipt when returning merchandise, as it will simplify the return process. You can return items by mail or at your local Walmart store. If you choose to return by mail, follow the instructions from Walmart’s website to print a return label and return the package.

The Takeaway

One of the big things to take away here is that even a lost package is never truly lost. Walmart and its partners have many ways to figure out where it is; ultimately, they’ll help you find a resolution. Don’t stress too much if the package is there or even appears lost. You’ll be able to get a replacement or refund in most cases.

However, if the package is important to you and you need it as soon as possible, consider reaching out to your neighborhood to see if it’s been delivered nearby. In most cases I’ve seen, that’s what happens a majority of the time with missed deliveries.

If you do call the shipping company, they can always check with the driver to get more information, and sometimes that can lead to a quicker resolution. Also, keep in mind that if you’re dealing with food items, sometimes those need special shipping and can come in multiple shipments, so be aware of this.