Why Is Publix Account Locked

As a busy working mom, my favorite time-saving technology is online grocery shopping. Nothing in the digital era saves me more money and sanity like it! However, experiencing difficulties with a technology you rely on can be very frustrating. One of my favorite and most reliable places to shop is Publix. Their stores carry a great selection of products, and their website is easy to use. If you run into trouble with your account, you may wonder, “Why is my Publix account locked?”. Here are some reasons this could be happening and some solutions to consider to get you back up and running in no time.

Your account is locked to protect your security or due to technical issues. The most common answer for this is one of two situations; either you have attempted to log in too many times with the wrong password, or the cookies or cache setting on your device is interfering with the Publix website.

In the first example, the best thing to do is click on the “forgot password” link and follow the steps to reset your password. This will most likely involve a link sent to your email, so check your email account. In the second case, locate the cookies setting in your internet browser, select “delete cookies,” and then try logging in again.

Losing access to your Publix online account would interfere with the many benefits they offer. Let’s examine ways you can get help with your account and prevent any problems in the future.

Contact Publix Technical Support

Publix offers multiple ways to contact them for technical support. If you scroll to the bottom of the publix.com webpage, you will see a link for “contact us.” Click on it to pull up their customer service page.

On this webpage, you can enter an online chat with a customer service representative, click on some FAQs, and find the phone number to your closest Publix store and the general phone number for the Customer Care department. Additionally, you will see the mailing address and email for Publix Corporate.

Get In-person Assistance

If all of these options feel too technical or overwhelming for you, some other resources are available. For instance, if you prefer in-person help, go to your local Publix store and ask the Customer Service desk for assistance.

They may be able to reset your account right from their computers. Also, if the issue is not the account but instead your internet browser settings, ask for help from a tech-savvy friend or young person. I consider myself knowledgeable with technology, but even I sometimes need to ask my kids for help. They were raised with this technology, and what they know can blow your mind!

Preventing This In The Future

Once you’ve tackled this account login issue, do a little victory dance. Next, you should consider how you will prevent this issue in the future. If your problem is a password issue, the standard advice is to write down your login and passwords in a safe and convenient place. Some people do best with a small notebook they carry or store in a safe place.

iPhone users have the password protection feature in their Settings app. There are also many security apps that android and iPhone users can download to keep passwords in a safe yet accessible place. Some popular security apps are:

  • Keeper Password Manager
  • LastPass
  • Passbox
  • AppLock

Using the Publix App

We should also consider if you are having trouble logging in on the Publix app from your phone. Apps are often updated, and if you do not have the most current version, it may block you from being able to log in. This is the company’s way of ensuring you get the best service possible through their mobile app.

To update your app, go to the Apple App Store if you are an iPhone user or the Google Play store if you are an Android user. Select the Publix app and click on “update.”


The convenience of modern technology is often balanced by the learning curve of adapting to each advancement. Once you learn ways to troubleshoot your technology issues, you will be able to keep your accounts active and reap the benefits of online grocery shopping. Reactivate that account, and you’ll be on your way to saving time and money on one of life’s necessary chores!

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